Skip to main content

Posts

Showing posts from March, 2023

The Culture In A Dealership Is Transparent

Have you ever walked into a dealership and felt an unexplainable energy? Perhaps it was a feeling of excitement, anticipation, or even nervousness. On the other hand, maybe you felt a sense of unease or negativity. Whatever the feeling may be, the energy inside a dealership is palpable and has a direct correlation with the culture of the store. The culture of a dealership is defined by the shared values, beliefs, and behaviors of the employees. It is the foundation on which the dealership is built and determines how it operates. The energy within the dealership reflects the culture and can either attract or repel customers. Positive energy is infectious and creates a welcoming environment for customers. It fosters a culture of enthusiasm, collaboration, and positivity. Employees who exude positive energy are more likely to engage with customers and make them feel valued. In turn, customers are more likely to return to the dealership, leave positive reviews, and refer friends and ...

Why Setting Goals Matters

* Focus: Setting goals at the beginning of the month provides focus and direction for the F&I department. It helps team members prioritize their efforts and ensure that everyone is working towards a common objective. * Motivation: Goals provide inspiration and a sense of purpose. When team members have a clear target to work towards, they are more likely to stay motivated and engaged in their work. * Accountability: Setting goals helps establish accountability for results. When team members are clear on what is expected of them, it becomes easier to hold them accountable for achieving their targets. * Measuring progress: Goals provide a way to measure progress and track performance. By setting clear targets, it becomes easier to identify areas where the department is excelling and areas where improvement is needed. So, what kind of training is essential for F&I team members to focus on consistently? Here are a few areas: * Product knowledge: It's essential tha...