Have you ever walked into a dealership and felt an unexplainable energy? Perhaps it was a feeling of excitement, anticipation, or even nervousness. On the other hand, maybe you felt a sense of unease or negativity. Whatever the feeling may be, the energy inside a dealership is palpable and has a direct correlation with the culture of the store. The culture of a dealership is defined by the shared values, beliefs, and behaviors of the employees. It is the foundation on which the dealership is built and determines how it operates. The energy within the dealership reflects the culture and can either attract or repel customers. Positive energy is infectious and creates a welcoming environment for customers. It fosters a culture of enthusiasm, collaboration, and positivity. Employees who exude positive energy are more likely to engage with customers and make them feel valued. In turn, customers are more likely to return to the dealership, leave positive reviews, and refer friends and ...