The Days of Making the Customer Wait Are Over

The F&I process provides us an opportunity to add value or aggravation to the customer’s purchase experience – choose value!

SMART Payment Plan Now SMARTPAY

Also simplifies web address in effort to add to its ease of use.

Car-Buying Grabbing More Wallet Share

Report shows car loan amounts, down payments rising along with interest rates.

The Reynolds and Reynolds Company Acquires American Guardian Warranty Services

The Reynolds and Reynolds Company expands its portfolio by adding F&I products and services for automotive, RV, powersports, marine, and commercial trucking markets.

Chip Problem Continues to Lesser Degree

Report forecasts production cuts resulting from issue this year.

F&I Tip of the Week: Proactive F&I

Tune into this F&I Tip of the Week with your host, John Tabar of Brown & Brown.

Auto Sales Decline in December

Cox reports that in the auto sector sales of motor vehicles and parts fell in December.

Active Listening Skills Improve Sales

When a salesperson engages through active listening techniques, the prospect will feel heard, valued, and respected.

Black Book: Weekly Market Update

Last week, wholesale price declines lessened, coming in at a level on par with last July (apart from the weeks around Thanksgiving and Christmas when volume and conversions were down), before the declines began to accelerate for Q3 and Q4.

Getting Everyone EV Ready

It’s time to create an environment and culture that welcomes the inherent fears and curiosities of EV buyers, and those who aren’t EV buyers-yet.

Jaguar Land Rover Reports Profit for Q3 of its Fiscal Year

The company reported a profit before tax of $326 million for the quarter ending in December.

Green Bond Availability Grows

Around $28 billion in green bonds are available globally for automakers to help fund their transition to electric vehicles.

Carvana Settles Dispute with State of Illinois

The used car retailer will continue to operate in Illinois under some restrictions.

F&I Practice?

Would you consider yourself an F&I professional? If your answer is yes, I have another question; How often do you practice?

Rethinking F&I Product Priorities

When you are selling multiple products in order of priority, it is important to examine your ranking to decide if your predetermined order still makes sense.

General Motors Manufacturing Investments Include ICE Engines

The Detroit automaker has earmarked $854 million to prepare four plants to produce its sixth generation Small Block V-8 engine.

Product Spotlight: An Interview with ECP's Lead Chemist

F&I met with ECP to discuss the company’s defining traits.

U.S. EV Sales Spiked in 2022

U.S. electric vehicle purchases climbed to 5.8% of all vehicles sold in 2022, up from 3.2% in 2021, according to Motor Intelligence.

Luxury German Brands Dip in 2022

Make up for some lost sales in Q4 with help of electric push.

More Auto Consumers Opting for Longer Loan Terms

Rate grows as borrowers try to lower monthly payments.

Hacking Exercise Reveals Vulnerabilities of High-Tech Cars

‘White-hat’ experts access customer data, even remote control of some models.

Car Financing Costs Will Keep Rising This Year

Interest rates will continue climb, eating into inventory improvements’ effect.

Auto Leases Fell in 2022

TransUnion research finds a lack of inventory and low interest rates turned consumers away from leasing new cars and trucks over an 11-month period.

Tesla Leads in Profit Per EV

Tesla has built a commanding lead over most major rivals in profit per vehicle, according to Reuters research.

Customers Less Satisfied with Buying Process in 2022

New research from Cox Automotive shows consumer satisfaction with the car buying process declined in 2022 for the second consecutive year.

Black Book: Weekly Market Report

With two weeks of the new year now behind us, the trends that we ended 2022 with are continuing into 2023.

Reynolds, Gubagoo to Launch Future of Retail Anywhere at NADA

To showcase how customers can shop from chat to funded deal with no dealership calculation adjustments to match online quotes.

Demand Destruction a Concern for 2023

Auto industry analysts remain on high alert for “demand destruction” as high interest rates, escalating vehicle costs, and a down economy threaten auto sales.

Auto Market Experiences Ups and Downs

Cox’s Auto Market Weekly Summary for January 13 shared both positives and negatives.

Used-Car Prices Tick Down in 2022

Steep decline signals return to new normalcy.

Odometer Rollbacks Up

Report shows fraud on increase, despite digital devices.

New Vehicle Prices Continue to Soar

Average vehicle transaction prices continue to soar, according to data released by Kelley Blue Book.

NHTSA to Propose New Fuel Economy Standards

The National Highway Traffic Safety Administration will propose new fuel economy standards for the 2027 model year and beyond in April.

PureCars Acquires Customer Data-Management Platform

Addition of first-party data-cleansing and secure storage provider AutoMiner enhances PureCars’ ability to improve effectiveness of sales, fixed operations and retention-marketing programs.

EV Sales Keep Up Growth in 2022

Report shows pace of adoption building as ICE vehicles wane.

Big Chunk of Lincoln Dealers Onboard With EV Sales

Brand says 60% enrolled in certification program.

US Loses North American Trade Fight

Ruling could mean more auto manufacturing outside the States.

Tesla Passes BMW for US Luxury Sales Lead

Its 2022 deliveries were up 44%.

Is Porsche Paving a New Sales Model or Will Dealerships Still Have a Collection of Cars?

The Collection, has recently filed a lawsuit against Porsche, AG, in which they are alleging that Porsche has violated Florida statutory law by engaging in inappropriate business tactics.

New-Vehicle Prices End 2022 at Record Highs

Kelly Blue Book data show prices up year-over-year in December.

Black Book: Weekly Market Insights

With 2022 fully in the rearview mirror, we can begin to evaluate the years performance: the overall market finished down 22.9%, with Cars down 22.7% and Trucks down 23%.

Three Powerful Truths of Consultative Selling!

When customers see the process is centered around them and effort is applied to make sure they understand the entire transaction, the trust level is extremely high.

Auto Loan Payments, Rates Hit Record Highs

The average payment climbed to $717 in the fourth quarter of 2022, which is 50% higher than in 2010, according to Edmunds.

GM Asks Treasury to Classify its Cadillac Lyriq as an SUV

Without an SUV classification, the Cadillac Lyriq exceeds the price threshold for federal tax credits for EVs.

Nissan Takes 2022, Q4 Hit

Chip shortage weighs on its sales more than some other competitors.

Illinois Dealers Lose Direct-Sales Fight

Lawsuit that sought to bar such sales in the state by Rivian, Lucid dismissed.

Stellantis Reports 6th Quarter of Sales Declines

In the fourth quarter, Stellantis reported new vehicle sales declined 16% to 347,669 vehicles.

2022 Light-Vehicle Sales, Well, Light

NADA report shows business weakest in years.

CPO Sales Dropped Last Year

Early figures show about 10% drop, but there was a late-year surge.

Reynolds & Reynolds Brings Retail-Anywhere Approach to Business Office

Company plans to showcase new ways to speed up cash flow at NADA 2023.

Ford Reports 2% Decline in Sales for 2022

The Detroit automaker sold 1.86 million vehicles in 2022, down from 1.91 million in 2021.

The Lost Art of Building Rapport

In this video, Joe Porter, from the Automotive Training Academy by Assurant supplies a valuable message that will help in the F&I office and on the sales floor. Watch as he explains why and how to get back into building rapport with your clients.

BMW Sales Dip in 2022

Small decrease balanced by higher sticker prices.

InteractiveTel Changes Name to TotalCX

Company rebrands to emphasize focus on improving customer experience in automotive industry.

F&I Tip of the Week: One-on-One Coaching

Tune into this F&I Tip of the Week with Brown & Brown Dealer Services' John Tabar!

Black Book: Weekly Market Update

The year closed out with another week of above average weekly depreciation.

VinFast Files for IPO to Fund Expansion Plans

Vietnamese EV-maker has filed for IPO to fund a manufacturing plant in North Carolina with a projected capacity of 150,000 EVs a year.

Apple Steps Back Autonomous EV Launch Date

Apple Inc. has postponed the launch date for its self-driving electric vehicle to 2026, reports people with knowledge of the matter. 

Light Vehicle Sales Rise in November

November’s SAAR of 14.1 million units rose 7.9% compared to November 2021 but was down 6.5% compared to October 2022.

Auto Finance Pros Progressing on Digital Adoption

E-signature and e-contracting technologies are more widespread, but digital e-vault tools for securitization and collateralization are focus for 2023

Dealerships Trade Hands in Four States

Dealerships trade hands in four states.