Messaging apps, AI, and self-service customer support options such as adaptive FAQ’s with interactive guides have allowed retailers to scale down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
https://www.fi-magazine.com/361585/chatbots-are-reshaping-the-way-covid-19-era-retailers-connect-with-customers?utm_source=dlvr.it&utm_medium=blogger
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